Privacy Policy

Draft template: this is a generic policy suitable for an Ireland-based business under EU/Irish GDPR, provided as a starting point. Sections marked *PLACEHOLDER* need final details from Tony's Cabs before this page goes live, and the finished text should be reviewed by the client or their advisor before publishing.

Last updated: *PLACEHOLDER*

1. Who we are

This website is operated by Tony's Cabs ("we", "us", "our"), a taxi and minibus operator trading from 1 Stockwell Lane, Stockwell Street, Drogheda, Co. Louth, Ireland. For the purposes of data protection law, Tony's Cabs is the data controller for personal data collected through this website and through phone and email enquiries.

Contact us about privacy matters at tonyscabsdrogheda@gmail.com, by phone on 1800 60 60 70, or by post at 1 Stockwell Lane, Stockwell Street, Drogheda, Co. Louth, Ireland. *PLACEHOLDER* (confirm whether a separate Data Protection contact should be listed here.)

2. What personal data we collect

When you request a quote, make a booking, or contact us, we may collect:

• Your name and phone number, so we can confirm your booking and reach you about your journey.
• Pickup and drop-off locations, travel date and time, passenger numbers and service type.
• Any other details you choose to give us by phone, email or through the website's enquiry form.
• Standard technical data collected by our hosting and security provider (such as IP address and browser type) for security and performance purposes.

We do not collect payment card details through this website; fares are agreed and paid directly with our drivers or office.

3. How we use your data

We use your personal data to:

• Respond to quote requests and arrange bookings;
• Contact you about a journey you've booked or enquired about;
• Maintain the security, performance and functionality of this website;
• Comply with our legal and regulatory obligations.

4. Legal basis for processing

We process booking and enquiry details on the basis of taking steps to enter into, or to perform, a contract with you (i.e. arranging your journey). Where we use optional cookies, such as the embedded Google Maps locator, we rely on your consent, which you can give or withdraw at any time using the cookie settings link in the site footer.

5. Who we share data with

We share limited personal data with third parties who help us run the site and the business, including:

• Google — for the embedded Google Maps depot locator (loaded only with your consent), the Google Fonts used to display this website's typefaces, Google reCAPTCHA, which protects our quote form from spam and automated abuse, and Google Analytics (loaded only with your consent), which helps us understand how visitors use the site.
• Cloudflare — our website hosting provider, which processes standard technical/security data to serve this site.
• Mailgun — our email delivery provider, which processes the details you submit through our quote form in order to deliver your enquiry to Tony's Cabs.

We do not sell your personal data to third parties.

6. Cookies

This website uses a small number of cookies. Necessary cookies keep the site working correctly. Functional cookies, such as those set by the embedded Google Maps depot locator, and analytics cookies, set by Google Analytics, are optional and only load once you've given consent. You can accept, reject or change your cookie preferences at any time using the "Cookie Settings" link in the footer of every page.

7. Data retention

We keep personal data collected through quote requests and bookings for only as long as necessary to arrange your journey and deal with any related query, and then for a further period to meet our legal, accounting or insurance obligations. *PLACEHOLDER* (confirm the specific retention period Tony's Cabs wants to apply, e.g. bookings and enquiry details kept for X months/years.)

8. Your rights

Under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you;
• Have inaccurate data corrected;
• Ask us to erase your data, in certain circumstances;
• Restrict or object to certain processing;
• Receive your data in a portable format, where applicable;
• Withdraw consent for optional cookies at any time.

To exercise any of these rights, contact us using the details in section 1. If you're not satisfied with how we've handled your data, you have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland's supervisory authority for data protection — www.dataprotection.ie.

9. International transfers

Some third-party services we use, such as Google, may process data on servers located outside the European Economic Area (EEA). Where this happens, those providers are required to have appropriate safeguards in place, such as the European Commission's Standard Contractual Clauses.

10. Children's privacy

This website is intended for adults arranging taxi and minibus travel and is not directed at children.

11. Changes to this policy

We may update this policy from time to time to reflect changes to our services or to data protection law. Any changes will be posted on this page with an updated "last updated" date.